Privacy Policy

We collect your personal information for the following purposes: • Processing your booking inquiries and accommodation applications • Sending booking confirmations and service notifications • Providing personalized services based on your preferences (such as pet-related arrangements) • Improving our service quality and website experience • Sending marketing content you have subscribed to (only with your explicit consent) • Complying with legal and regulatory requirements

We may collect the following information: • Personal identification: name, email address, phone number, country/region • Booking information: check-in/check-out dates, number of guests, room type preferences • Pet information: pet type, breed, weight, vaccination status (pet guests only) • Technical information: browser type, device information, IP address, cookie data • Source information: referral URL, UTM parameters

• Retention period: Personal data is retained for 3 years after your booking is completed, then securely deleted or anonymized • Storage location: Data is stored on secure servers located in Japan • Security measures: We employ SSL/TLS encryption, access control, and regular security audits to protect your data • Staff training: All employees with access to customer data receive data protection training

We may share necessary data with the following third-party service providers: • Google Analytics: for website traffic analysis (anonymous data) • Email service provider: for sending confirmation emails and notifications • Google Maps: for displaying map locations (no personal data transmitted) • Payment service provider: for future online payment integration (not currently applicable) We will never sell your personal information to any third party.

This website uses the following types of cookies: • Essential cookies: for language preference storage and basic website functionality • Analytics cookies: for understanding how users interact with the website (requires your consent) • Functional cookies: for remembering your preference settings You can manage or delete cookies through your browser settings.

Under applicable data protection regulations, you have the following rights: • Right of access: view the personal data we hold about you • Right to rectification: correct inaccurate or incomplete personal data • Right to erasure: request deletion of your personal data • Right to restrict processing: limit data processing in certain circumstances • Right to data portability: obtain your data in a machine-readable format • Right to withdraw consent: withdraw previously given consent at any time To exercise any of these rights, please contact us using the information below.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact: • Email: privacy@luckyhouse-group.com • Phone: To be announced • Address: Dake Onsen, Nihonmatsu City, Fukushima Prefecture (detailed address to be announced) We will respond within 30 days of receiving your request.